Gambling Commission introduces new rules to make gambling fairer and safer (UK)

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New rules added to the licence conditions and codes of practice for alternative dispute resolution, will strengthen requirements on how licensees identify and interact with customers who may be at risk of, or experiencing, gambling harms. The rules regarding changes to alternative resolution providers and changes to customer interaction come into effect 31 October, 2019. The rules on how operators contribute to research, preventiona dn treatment come into effect on 1 January 2020.