This study, by Central Queensland University, was commissioned to review and inform potential improvements to Responsible Conduct of Gambling (RCG) practices in NSW.
The research methodology included:
- a rapid literature review of academic papers and grey literature;
- an online survey of over 2,000 venue staff who had undertaken RCG training in the past five years and were employed in a NSW club or hotel at the time of the survey; and
- focus groups with venue staff working in NSW clubs and hotels.