Conducted by the Australian National University's (ANU) Centre for Gambling Research this study was commissioned by the ACT Gambling and Racing Commission to understand self-exclusion from the perspectives of venue-based gambling providers, people who self-exclude from gambling venues and service providers who assist them in the ACT.
The research sought to:
- provide a deeper understanding about the process and practice of self-exclusion;
- identify strengths and limitations of the self-exclusion process for all stakeholders in the ACT; and
- propose strategies to improve the process and experience of self-exclusion for all stakeholders.