Understanding the Self-Exclusion Process in the ACT

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Conducted by the Australian National University's (ANU) Centre for Gambling Research this study was commissioned by the ACT Gambling and Racing Commission to understand self-exclusion from the perspectives of venue-based gambling providers, people who self-exclude from gambling venues and service providers who assist them in the ACT.  

The research sought to:

  • provide a deeper understanding about the process and practice of self-exclusion;
  • identify strengths and limitations of the self-exclusion process for all stakeholders in the ACT; and
  • propose strategies to improve the process and experience of self-exclusion for all stakeholders.