Responsible Gambling Training

Training for venue staff is key to the creation of responsible gambling environments.

Responsible gambling training courses are taught by a number of registered training organisations (including industry organisations) and may include both entry level, refresher courses  and advanced training.

More information about training, training requirements for employment and where to access training can be found in this section of the site.

Australian Capital Territory
Program Name Summary
Responsible Gambling Staff Training and Gambling Contact Officer Training (ACT)

The ACT Code of Practice requires all Gambling Contact Officers, as well as staff and their supervisors who are directly involved in providing gambling services, to successfully complete approved training programs. 

More information is available on the website of the ACT Gambling and Racing Commission.

New South Wales
Program Name Summary
Responsible Conduct of Gambling Training (NSW)

In New South Wales it is mandatory for proposed hoteliers, secretary managers and staff who will have gaming machine related functions to complete the NSW Responsible Conduct of Gambling (RCG) course. 

You can read more about NSW responsible gambling training requirements at the website of Liquor and Gaming NSW

Northern Territory
Program Name Summary
Responsible Service of Gambling Training (NT)

The Northern Territory requires that all persons employed in a licenced premises who are involved in the sale or delivery of gambling products to have undertaken an approved course in the Responsible Service of Gambling.

More information about Online RSG training in the Northern Territory is available from the Northern Territory branch of the Australian Hotels Association (AHANT) and additional information can be found at the website of  Amity Community Services

Program Name Summary
Responsible Service of Gaming Training (Qld)

In Queensland there are strict standards for responsible gambling training programs that are aligned with the national competency standard.

Information about Responsible Service of Gaming training is available through a number of providers in this jurisdiction - including industry peak bodies such as the Queensland Hotels Association and Clubs Queensland.

More information is available from the Queensland Government, Office of Liquor and Gaming Regulation.

South Australia
Program Name Summary
Responsible Service of Gaming Training (SA)

In South Australia the Responsible Gambling Codes of Practice detail requirements for responsible gambling training.

For more information about staff training requirements in South Australia see the relevant Responsible Gambling Code of Practice (available on the website of South Australia Consumer and Business Services)

For more information about responsible gambling training courses in South Australia see the webistes of the Australian Hotels Association (SA) - Gaming Care and Clubs SA

Program Name Summary
Responsible Conduct of Gambling Training (Tas)

In Tasmania it is a condition of every special employee licence that the individual must undertake a Responsible Conduct of Gambling course approved by the Tasmanian Gaming Commission within three months of being licensed.

Detailed information about course requirements and providers in Tasmania are available at th website of the Tasmanian Department of Treasury and Finance

Program Name Summary
Responsible Service of Gaming Training (Vic)

In Victoria it is compulsory for relevant gaming venue staff to complete RSG training requirements.

Gaming venue staff are required to complete a standardised course of two modules. Module 1 is an online course and Module 2 is delivered face-to-face to staff in gaming venues by Venue Support Workers.

Module 1 must be completed within 1 month of commencing work in a gaming venue and Module 2 must be completed within 6 months of commencing work in a gaming venue. 

You can find the online RSG training (Module One) at:

Victoria's Venue Support Worker (VSW) Program provides training and support in the delivery of responsible gambling practices and environments for venue staff and management.  More information is available about the VSW program and Module 2 RSG Training can be found on the website of the Victorian Responsible Gambling Foundation.