Responsible Gambling Training

Responsible gambling training for venue staff is key to the creation of responsible gambling environments.

Comprehensive staff training and refresher training procedures have been developed.  Courses in Australia follow a nationally specified competency unit SITHGAM201 - Provide Responsible Gambling Services

Responsible gambling training courses are taught by a number of registered training organisations (including industry organisations) and may include both entry level and advanced training.

Australian Capital Territory
Program Name Summary
Responsible Gambling Staff Training and Gambling Contact Officer Training (ACT)

The ACT Code of Practice requires all Gambling Contact Officers, as well as staff and their supervisors who are directly involved in providing gambling services, to successfully complete approved training programs. 

More information is available on the website of the ACT Gambling and Racing Commission.

New South Wales
Program Name Summary
Responsible Conduct of Gambling Training (NSW)

In New South Wales it is mandatory for proposed hoteliers, secretary managers and staff who will have gaming machine related functions to complete the NSW Responsible Conduct of Gambling (RCG) course. 

You can read more about NSW responsible gambling training requirements and access a list of training organisations registered to provide the RCG course at the website of New South Wales Liquor and Gaming.

Northern Territory
Program Name Summary
Responsible Service of Gambling Training (NT)

The Northern Territory requires that all persons employed in a licenced premises who are involved in the sale or delivery of gambling products to have undertaken an approved course in the Responsible Service of Gambling.

More information about training in the Northern Territory is available from the Northern Territory branch of the Australian Hotels Association (AHANT) and Amity Community Services

Queensland
Program Name Summary
Responsible Service of Gaming Training (Qld)

In Queensland there are strict standards for responsible gambling training programs that are aligned with the national competency standard.

Information about Responsible Service of Gaming training is available through a number of providers in this jurisdiction - including industry peak bodies such as the Queensland Hotels Association, Clubs Queensland and local TAFEs.  

More information is available from the Queensland Government, Office of Liquor and Gaming Regulation.

South Australia
Program Name Summary
Responsible Service of Gaming Training (SA)

In South Australia the Responsible Gambling Codes of Practice detail requirements for responsible gambling training.

For more information about staff training requirements in South Australia see the relevant Responsible Gambling Code of Practice (available on the website of the South Australian Independent Gambling Authority).

Other sites that provide information about responsible gambling training courses in South Australia include the Australian Hotels Association (SA) and Clubs SA

Tasmania
Program Name Summary
Responsible Conduct of Gambling Training (Tas)

In Tasmania it is a condition of every special employee licence that the individual must undertake a Responsible Conduct of Gambling course approved by the Tasmanian Gaming Commission within three months of being licensed.

Detailed information about course requirements and providers in Tasmania are available at th website of the Tasmanian Department of Treasury and Finance

Victoria
Program Name Summary
Responsible Service of Gaming Training (Vic)

In Victoria it is compulsory for relevant gaming venue staff to complete RSG training requirements.

Gaming venue staff are required to complete a standardised course of two modules. Module 1 is an online course and Module 2 is delivered face-to-face to staff in gaming venues by Venue Support Workers.

Module 1 must be completed within 1 month of commencing work in a gaming venue and Module 2 must be completed within 6 months of commencing work in a gaming venue.   More information about RSG training in Victoria (new training requirements commenced 1 January 2017) is available here.

You can find the online RSG training at: rsgonline.vic.gov.au

Victoria's Venue Support Worker (VSW) Program provides training and support in the delivery of responsible gambling practices and environments for venue staff and management.  More information is available about the VSW program on the website of the Victorian Responsible Gambling Foundation.