FAQ

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The AGC does not issue competition or raffle permits.  Please contact the relevant regulatory authority in the state/territory you wish to operate.  Contacts for state/territory regulatory authorities are listed above.

Online gambling in Australia is regulated by the Interactive Gambling Act 2001 (the IGA).   The IGA makes it an offence to provide certain gambling services to a customer physically present in Australia via the Internet.  Exceptions exist for licensed services that provide online wagering, sportsbetting and lotteries.

Prohibited online gambling content under the IGA includes services that are often described as 'online casinos' and usually involve using the Internet to play games of chance, or games of mixed chance and skill.  Examples include roulette, poker, craps, online 'pokies' and blackjack. 

The purpose of the IGA and any penalties are to target the providers of interactive gambling services, not potential or actual customers.

To learn more about the IGA and the regulation of online gambling in Australia follow this link to the website of the Federal Government Department of Communications

How do I make a complaint?

If you believe that prohibited gambling activity is being offered over the Internet to people in Australia and have concerns, wish to make a complaint or wish to report such activity - or should you wish to inquire about other complaints related to online gambling in Australia - more information and a complaints process is outlined on the website of the Australian Communications and Media Authority (ACMA)

 

All Australians have access to a free 24 hour national helpline - call 1800 858 858. 

Australians can also seek help online at:  www.gamblinghelponline.org.au

If you are in New Zealand please call 0800 654 655 or find more information online at:  www.gamblinghelpline.co.nz

Membership of the Australasian Gaming Council is only available to commercial organisations engaged in or associated with the manufacture, distribution, maintenance and operation of gambling and related activities. 

Affiliate membership is available to organisations which provide ancillary support services to organisations involved in gambling and related activities.

For more information on the benefits of joining the AGC please click here.

You can re-set your password from the log-in screen by following the prompts provided.  If you are experiencing difficulty please email the AGC at info@austgamingcouncil.org.au for assistance.  Alternatively, you can phone the AGC on (03) 9650 1856.

Current members of the AGC are listed here

For further information on gambling please visit the Links section of this site.  This section provides links to government regulators, legislation and research organisations both in Australia and overseas.

For information on gambling education programs currently available in schools around Australia please access the Gambling Education pages on this site. 

There are also links available from these pages to a number of interactive websites dedicated to gambling education for young people.

AGC publications including the Database on Australia's Gambling Industry and various AGC Discussion and Information Papers are available in the Information Centre of the AGC website.

Please be wary of any unsolicited/unknown correspondence requesting that you send money or provide financial details to receive a prize.  The Australian Competition and Consumer Commission (ACCC) site SCAMwatch offers information to consumers about how to recognise, avoid and report unscrupulous offers and scams -  including potential lottery and competition scams.