Follow-up study of loyalty card customers

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This study is a follow-up to the 2014 study of holders of bookmakers loyalty cards, commissioned by the UK Responsible Gambling Trust (now GambleAware), as part of a programme of research looking at users of machines in bookmakers. Conducted by NatCen Social Research the study was commissioned to explore changing patterns of gambling behaviour over time, examine changes in problem gambling behaviour, and identify who is more likely to change problem gambling status.