Responsible Gambling Support Programs

Throughout Australia and New Zealand AGC members have put into place comprehensive programs, services and commitments supporting responsible gambling.

Casinos in Australia routinely provide in-venue responsible gaming units, assistance services and pre-commitment programs. Other responsible gambling programs have been developed to provide support to TAB retail outlets and gaming venues.

Thee aim of these programs is to promote responsible gambling information and messages, aid and encourage responsible gambling practices and assist in providing information about, and access to, help services for consumers experiencing problems.

New South Wales
Program Name Summary
GameCare

GameCare is an initiative of the Australian Hotels Association (AHA) NSW in partnership with CatholicCare. GameCare provides self exclusion and counselling services for venues with gaming facilities.

The Star Entertainment Group

The Star casino provides responsible gambling information and support for customers through The Star Entertainment Group Responsible Service of Gambling program.

Northern Territory
Program Name Summary
SKYCITY Darwin - Host Responsibility

SKYCITY Darwin has a comprehensive Host Responsibility program in place.  Folllow the link to read more about the assistance available.

Queensland
Program Name Summary
The Star Entertainment Group

Jupiters Gold Coast and the Treasury Brisbane casinos provide responsible gambling information and support for customers via the The Star Entertainment Responsible Gambling program.  

You can access more information about this program and the services available through the link provided here.

South Australia
Program Name Summary
Adelaide Casino - Host Responsibility

The Adelaide Casino is committed to minimising the likelihood of customers experiencing gambling or alcohol related problems.  The casino has a dedicated Host Responsibility team available to assist customers 24 hours a day 7 days a week.

Gaming Care

Gaming Care, an initiative of the Australian Hotels Association (AHA) in South Australia, supports the hotel industry and individual venues, their management and staff, to identify problem gamblers and facilitates early access to gambling support services. 

Victoria
Program Name Summary
Crown Melbourne Responsible Gaming Support Centre

The Crown Melbourne Responsible Gaming Support Centre is open 24 hours a day 7 days a week and provides a number of free and confidential services to assist consumers - including information about the casino self-exclusion program, pre-commitment program and counselling assistance.  A Chaplaincy Support Service is also available.

Western Australia
Program Name Summary
Crown Perth Responsible Service of Gambling Centre

Crown Perth's Responsible Service of Gambling Centre is open 24 hours a day seven days a week and offers information and a variety of support programs to assist customers.

New Zealand
Program Name Summary
SKYCITY - Host Responsibility

SKYCITY has an extensive host responsibility program.

To read more about host responsibility programs in SKYCITY casino properties throughout New Zealand and Australia folllow the link provided here.

National
Program Name Summary
Australian Leisure and Hospitality Group - Responsible Service

The Australian Leisure and Hospitality Group (ALH Group) operates a portfolio of more than 320 licensed venues across Australia and is committed to responsible gambling practices.  

More information about responsible service at ALH venues is available via the link here.

Tabcorp - Responsible Gambling

Tabcorp is Australia's leading wagering, racing media and Keno operator and has received international recognition for taking a leadership position in the responsible service of gambling products.  

You can read more about Tabcorp's commitment to responsible gambling throughout its network of retail outlets and other services via the link provided.