Responsible Gambling Support Programs

Throughout Australia and New Zealand AGC members have put into place comprehensive programs, services that illustrate their commitment to the responsible provision of gambling.

Casinos in Australia routinely provide in-venue responsible gaming units, assistance services and pre-commitment programs. Other responsible gambling programs have been developed to provide support to TAB retail outlets and gaming venues.

Thee aim of these programs is to promote responsible gambling information and messages, aid and encourage responsible gambling practices and assist in providing information about, and access to, help services for consumers experiencing problems.

New South Wales
Program Name Summary
The Star Entertainment Group

The Star casino provides responsible gambling information and support for customers through The Star Entertainment Group Responsible Service of Gambling program.

Northern Territory
Program Name Summary
Mindil Beach Casino Resort- Host Responsibility

Folllow the link here to read more about the assistance available at Mindil Beach Casino Resort.

Program Name Summary
The Star Entertainment Group

Jupiters Gold Coast and the Treasury Brisbane casinos provide responsible gambling information and support for customers via the The Star Entertainment Responsible Gambling program.  

You can access more information about this program and the services available through the link provided here.

South Australia
Program Name Summary
Adelaide Casino - Host Responsibility

The Adelaide Casino is committed to minimising the likelihood of customers experiencing gambling or alcohol related problems.  The casino has a dedicated Host Responsibility team available to assist customers 24 hours a day 7 days a week.

Gaming Care

Gaming Care, an initiative of the Australian Hotels Association (AHA) in South Australia, supports the hotel industry and individual venues, their management and staff, to identify problem gamblers and facilitates early access to gambling support services. 

Program Name Summary
Crown Melbourne Responsible Gaming Centre

The Crown Melbourne Responsible Gaming Centre is open 24 hours a day 7 days a week and provides a number of free and confidential services to assist consumers - including information about the casino self-exclusion program, pre-commitment program and counselling assistance.  A Chaplaincy Support Service is also available. Follow the link provided here to read more or contact the Responsible Gaming Centre directly on 1800 801 098.

Western Australia
Program Name Summary
Crown Perth Responsible Gaming Centre

Crown Perth's Responsible Gaming Centre is open 24 hours a day seven days a week and offers information and a variety of support programs to assist customers.

New Zealand
Program Name Summary
SKYCITY - Host Responsibility

SKYCITY has an extensive host responsibility program.

To read more about host responsibility programs in SKYCITY casino properties throughout New Zealand and Australia folllow the link provided here.

Program Name Summary
Aristocrat - Responsible Gameplay

Responsible Gameplay is core to Aristocrat's business.  You can read about Aristocrat's commitment to Responsible Gameplay here.

This site outlines core responsible gameplay priorities for 2019/20 - including player information videos.

Australian Leisure and Hospitality Group - Responsible Service

The Australian Leisure and Hospitality Group (ALH Group) operates a portfolio of more than 320 licensed venues across Australia and is committed to responsible gambling practices.  

More information about responsible service at ALH venues is available via the link here.

Tabcorp - Responsible Gambling

Tabcorp is Australia's leading wagering, racing media and Keno operator and has received international recognition for taking a leadership position in the responsible service of gambling products.  Tabcorp recently acquired Tatts Group which operates UBET and Lotteries throughout a number of other states and territories.

You can read more about Tabcorp's commitment to responsible gambling throughout its network of retail outlets and other gambling services via the link provided.

Or go straight to TAB Support for information, tools, self-exclusion program details and much more.