Self Exclusion & Exclusion Programs

Individuals can undertake to become banned from gambling at particular venues or on websites, through a process known as Self-Exclusion.

Self-Exclusion is a service offered throughout Australia and New Zealand. However contact details and requirements of the various self-exclusion (and exclusion) programs available for differing gambling forms may vary.

For more information about some of the major programs offered at Casinos, Hotel and Club Gaming Venues, Wagering Outlets and Lotteries please click on the links provided in each section below.

In a number of jurisidictions self-exclusion is available from multiple venues and involuntary exclusion (venue initiated exclusion) or exclusion of others (Third Party exclusion) by concerned family members or others is also available.

For more help and support at any time in Australia you can also call 1800 858 858 or, in New Zealand call 0800 654 655.

Please note that the AGC does not manage any of the programs for which information is provided below. For further information and/or contact with Self-Exclusion program management in any of the listings noted please use the contact details provided.

Australian Capital Territory
Program Name	Summary
Australian Capital Territory Self-Exclusion	Self-Exclusion is available from club, hotel, casino, bookmaker or TAB outlets in the ACT. Licensee and involuntary exclusion is also available. More information on self-exclusion and other types of exclusion in the ACT is available from the website of the ACT Gambling and Racing Commission. The Commission can be contacted on (02) 6207 0359 or email exclusionsupport@act.gov.au

New South Wales
Program Name	Summary
GameCare and ClubSAFE Multi-Venue Self-Exclusion (MVSE)	Hotel and Club patrons in NSW can access help and support to self-exclude from gambling via the GameCare and ClubSAFE Multi-Venue Self-exclusion Program. You can take any one of the following steps to become a self-excluded person: Contact GameCare Multi Venue Self Exclusion on 1800 99 77 66 Contact the Australian Hotels Association NSW directly on (02) 9281 6922 Call the Gambling Helpline on 1800 858 858 for referral to the GameCare or ClubSAFE Multi Venue Self-Exclusion program. Speaking with a Gambling Counsellor who may contact the AHA NSW or ClubSAFE on your behalf. Approach the Hotel Licensee, Club Management or any staff member of a hotel or club for information about the MVSE program operated by the AHA NSW and Clubs NSW
Betcare (TAB)	Tabcorp operates the Betcare program in all Victorian and New South Wales TAB agencies. You can find more information on the TAB Support page here
BetSafe	BetSafe offers asistance with self-exclusion from NSW clubs and hotels. You can call BetSafe on (02) 9874 0744 - or click here to read more.
The Star Entertainment Group Self-Exclusion Program	The Star Casino, part of The Star Entertainment Group, runs a self-exclusion program for casino patrons as well as offering other resources - including pre-commitment. To find out more about responsible gambling, self-exclusion or where to get help contact the Responsible Gambling Department or the Gaming Manager on duty on (02) 9777 9000 More information is also available here

Northern Territory
Program Name	Summary
Lasseters Hotel Casino Self-Exclusion Program	Information about self-exclusion from Lasseters Hotel Casino in Alice Springs is available here If you wish to undertake self-exclusion from Lasseters you can make contact either in person, by telephone (08) 8950 7777.
Mindil Beach Casino Resort Self-Exclusion Program	Mindil Beach Casino Resort offers self-exclusion as part of their Host Responsibility program. If you would like more information about Self Exclusion from Mindil Beach Casino Resort click here
Northern Territory Self-Exclusion	Self-exclusion is available from all Northern Territory gambling providers - including hotels, clubs and online providers (casinos have specific provisions in place). Application forms for self-exclusion are available at the gambling venue and/or on the website of the gambling provider. More information for those seeking help in the NT and multi-venue self-exclusion is also available through Amity Community Services.
UBET Self-Exclusion	UBET operates in Qld, SA, Tas and the NT. You can set a limit upon your expenditure or self exclude from gambling with UBET at any time. More information about Self-exclusion from UBET is available here

Queensland
Program Name	Summary
Queensland Exclusion Program	In Queensland all gambling providers are required to offer self-exclusion. Queensland gaming venues can also initiate exclusion for patrons from gambling activities and may accept third party requests for venue initiated exclusion of the gambler. More information is available from the website of the Queensland Government - Gambling Related Exclusions where a guide and forms can be downloaded.
The Star Entertainment Group Self-Exclusion Program	Self-Exclusion is available at both the Treasury Brisbane and Jupiters Gold Coast casinos as part of The Star Entertainment Group Responsible Gambling Program. To find out more about responsible gambling, self-exclusion or where to get help contact the Responsible Gambling Department or the Gaming Manager on duty at: Jupiters Gold Coast (07) 5592 8100 Treasury Brisbane (07) 3306 888 More information is also available here
UBET Self-Exclusion	UBET operates in Qld, SA, Tas and the NT. You can set a limit upon your expenditure or self exclude from gambling with UBET at any time. More information about self-exclusion from UBET is available here

South Australia
Program Name	Summary
Adelaide Casino Host Responsibility Program	Adelaide Casino through an integrated Host Responsibility program has exclusion options available to allow a person to take a break whilst they review circumstances. Options can be discussed with a Host Responsibility Coordinator at any time. Find out more about the Host Responsibility Program at the Adelaide Casino or call the Adelaide Casino Host Responsibility Coordinators who are available 24 hours a day, 7 days a week on (08) 8218 4141.
Involuntary Barring and Family Protection Orders	In South Australia family members and concerned others can also initiate a barring (involuntary barring) or seek a Family Protection Order. Contact Consumer and Business Services (CBS) directly on 8204 9966 to discuss your options or find out more here
South Australian Barring (Exclusion) Program - Hotels, Clubs, Casino, SA Lotteries and Wagering (Betting)	In South Australia exclusion (known as barring) from any form of gambling is available. You can ask a gambling provider (venue) or Consumer and Business Services (CBS) to bar you from entering an area where gambling takes place. This can include hotels and clubs with gaming machines, and the Adelaide Casino. You can also ask to be barred from gambling activities such as betting on racing and sport and commercial lotteries. Barring from multiple venues is available through CBS. Further information can be sought from the gamblng venue/provider or contact Consumer and Business Services (CBS) via Phone: 8204 9966 (direct line) Email: gamblingadministration@sa.gov.au In person at the CBS Office: Level 4, 95 Grenfell Street, Adelaide More information about barring at South Australian venues is available here
UBET Self-Exclusion Program	UBET operates in Qld, SA, Tas and the NT. You can set a limit upon your expenditure or self exclude from gambling with UBET at any time. More information about Self-Exclusion from UBET is available here

Tasmania
Program Name	Summary
Tasmanian Gambling Exclusion Scheme	In Tasmania the Gambling Exclusion Scheme (TGES) provides for self-exclusion from gambling, exclusion of the gambler by venue operators and exclusion of the gambler by third parties. More information is available here You can also ask formore information about the Tasmanian Gambling Exclusion Scheme by email at gaming@treasury.tas.gov.au or by phone on 6166 4040.
UBET Self-Exclusion Program	UBET operates in Qld, SA, Tas and the NT. You can set a limit upon your expenditure or self exclude from gambling with UBET at any time. More information about Self-exclusion from UBET is available here

Victoria
Program Name	Summary
Betcare (TAB)	Tabcorp operates the Betcare program in all Victorian and New South Wales TAB agencies. You can find more information on the TAB Support page here
Crown Melbourne Self-Exclusion Program	Crown Melbourne offers self-exclusion as part of a range of help services available through the Crown Melbourne Responsible Gambling Centre. Read more at at the Crown Melbourne Responsible Gambling Centre Website - or call the Crown Melbourne Responsible Gambling Centre and speak to a Responsible Gambling Advisor at any time 24 hours a day, 7 days a week on 1800 801 098.
Victorian Hotel and Clubs Self-Exclusion Program	Self-exclusion from Victorian hotel and club gaming facilities is managed jointly by the Australian Hotels Association (Vic) and Community Clubs Victoria (CCV). Both program providers can assist with queries regarding self-exclusion from hotels or clubs in Victoria (including self-exclusion from multiple hotel/club gaming venues). Read more at Australian Hotels Association (Victoria) - Self-Exclusion or call (03) 9654 3491 (a 24 hour answering service). Contact Community Clubs Victoria on (03) 8851 4949 (a 24 hour answering service) or visit Community Clubs Victoria - Self-Exclusion for more information.

Western Australia
Program Name	Summary
Crown Perth Self-Exclusion Program	Crown Perth offer a self-exclusion program and a number of other support options to help in the management of gambling problems. More details are available here - or make contact by phone: 1800 801 098 or email rsg@crownperth.com.au where staff are available to assist you 24 hours a day, 7 days a week.
Racing and Wagering Western Australia (RWWA) Self-Exclusion Program	Racing and Wagering Western Australia (RWWA) offers self-exclusion from TAB outlets in WA. Click here for more information You can also email info@rwwa.com.au or telephone 1300 36 36 88

New Zealand
Program Name	Summary
Christchurch Casino Exclusion Program	Information about the options provided by the Christchurch Casino exclusion program can be found here or call the Host Responsibility team at Christchurch Casino on: (03) 371 2421
Dunedin Casino Exclusion Program	The Dunedin Casino offers information about exclusion options - phone 0800 477 455 or click here for more information
SKYCITY Exclusion Program	SKYCITY casinos at Auckland, Hamilton and Queenstown offer both Self-identified Exclusion and Exclusion. You can read more about the SKYCITY Exclusion programs by following these links: SKYCITY Auckland SKYCITY Hamilton SKYCITY Queenstown

National
Program Name	Summary
Tattslotto/Lotteries Self-exclusion	The Lott - Lotteries online which includes brands such as Tattslotto, OzLtto, Powerball, the Pools and other products through NSW Lotteries, Tatts, Golden Casket and SA Lotteries offer you the option to exclude/bar yourself from playing lotteries online. You can complete this process online through your account, or by contacting The Lott on 1300 138 132.